An astute, results-oriented global executive having managed diverse and progressive roles. Proven success in managing large & diverse business units, driving strategy through key stakeholder relationships and by nurturing next generation of management leaders to ensure long term viability and sustainability. Demonstrated strong focus in building “growth mindset” and driving strong ‘Continuous Improvement’ culture within the Company in order to become more customer focused. Highly qualified business leader with entrepreneurial mindset with proven ability functioning in a fast- paced ,highly competitive environment ..
C Level / VP Level Customer Relationship Management
Customer Experience Journey Mapping and Omni channel solution
Proficient in managing and motivating multi geo teams for running successful operations with extensive experience of developing procedures, service standards & operational policies for business excellence. Involved in Strategic & tactical planning of various aspects of service delivery, with focus on Customer Care systems and processes. Deftness in project planning & implementing transitioning processes in line with the guidelines as well as creating common processes and procedures for Client Service after defining SLAs. Instrumental in managing multiple large transitions by conducting critical analysis for finding out shortcomings and suggesting improvements measures through focused approach for Process Redesign and reengineering. Effective communicator with exceptional presentation skills & abilities in leading cross-cultural teams & establishing relationships.
Specialties: * Experienced leader in Health Care/Financial Services/ Travel & Hospitality operations
* Six Sigma Black belt & COPC – HPMT
* Business Consulting & Process Reengineering
* Business Analytics & PnL Management
* Client Servicing
* Operations & Strategy
* Internal & External relationship management
* Project Management